Baltimore City homeowners who are facing difficulty paying delinquent tax, water, or environmental citation bills, or who face a lien sale or foreclosure, may be able to access assistance programs through the City or other community providers. These organizations have workers who are trained and knowledgeable about City agencies’ policies regarding outstanding bills and can advise on steps that can be taken to address the homeowner’s problem. 

• If you have a question about your tax bill, please call the Department of Finance at 410-396-3987.  
• If you have a question about your water bill, please call the Department of Public Works at 410-396-5398. 
• If you have a question about a bill from the Environmental Control Board, please call 410-396-6909.

If you have already contacted one of these departments, and are still seeking assistance, there are organizations available to provide guidance.  It is recommended that you begin by contacting one of the following two organizations in the Baltimore City government:

• The Community Action Program (CAP) can be contacted at one of the following locations, depending on where you live. 
  • Southeast Community Action Center: 410-545-6518
  • Eastern Community Action Center: 410-545-0136
  • Northwest Community Action Center: 443-984-1384
  • Southern Community Action Center: 410-545-0900
  • Northern Community Action Center: 410-396-6084
• Those 55 or older may contact Maryland Access Point at 410-396-2273. On the phone, Maryland Access Point service providers will either answer your questions or refer you to a specialist service organization. 

A comprehensive list of helpful organizations, their functions, and contact information are included in the Baltimore City Resource Guide for Tax Sale and Tax Foreclosure prepared by the Pro Bono Resource Center of Maryland. In times of need, this Resource Guide may be valuable.

In addition, www.TaxSaleHelpBaltimore.org, an interactive web page, will help you assess your need and recommend next steps you need to take. Many of these organizations have workers who are trained and knowledgeable about City policies for outstanding bills and can help advise you on steps that can be taken to address your concerns.